Helpdesk hours
AccessibilityOz offers support for clients who have queries related to the accessibility of their websites.
Our support packages also include OzWiki and the Accessibility Factsheets.
Expert advice when you need it
Support advice can be used for anything! However most of our clients use it for the following types of tasks:
- Accessibility assessments of website pages;
- Questions relating to build of a web site;
- Questions relating to example code;
- Advising on writing and evaluating web site tenders;
- Creating accessible documents (Word, PDF etc);
- Creating transcripts, captions and audio descriptions;
- Accessibility fixes to web sites;
- Assistance writing an accessibility compliance statement; and
- Questions relating to accessibility complaint.
Support requests are responded to within 24 hours and a status report can be sent weekly, fortnightly or monthly, as required.
Access to OzWiki (twelve month license)
In addition to support hours, you will have access to AccessibilityOz’s OzWiki, an online database with examples of all 635 accessibility errors, broken up into categories (audio, images, content, forms etc).
Each example is broken up into one of the following categories:
- Audio
- CAPTCHA
- Coding
- Content
- Download Alternatives
- Flash
- Forms
- Headings
- Images
- JavaScript
- Links
- Interactive Maps
- Navigation
- Page Title
- Slideshow
- Social Media
- Stylesheets
- Tables
- Video
Each error has the following information:
- Topic (Alternative, Keyboard, Design etc)
- WCAG2 Success Criterion
- WCAG2 Level
- WCAG2 Technique
- Impact on people with disabilities
- Error description
- Incorrect example, with screenshot and code
- Solution to the error
Accessibility Factsheets
There are twelve accessibility factsheets in OzWiki:
- Images factsheet
- Content factsheet
- Keyboard factsheet
- PDF factsheet
- HTML5 factsheet
- Source order factsheet
- Video factsheet
- JavaScript factsheet
- Tables factsheet
- Interactive Maps factsheet
- Coding factsheet
- Forms factsheet
Each factsheet contains the following:
- Accessibility principles and impact on users relevant to the factsheet
Example: Images factsheet - Relevant WCAG2 Principles, Guidelines, Success Criteria, Techniques and Common Failures
Example: WCAG2.0 for Images - Manager checklist including a Yes/No checklist for testing sites in the area of the factsheet
Example: Manager’s Checklist for Images - Developer checklist including a Yes/No checklist for fixing sites with an example of correct and incorrect code for each error
Example: Developer’s Checklist for Images - Recommended accessibility testing tools and test examples
Example: Automated Testing Tools for Images
Interested? Request Helpdesk hours or you can contact us to discuss your requirements.